Gift Exchange

Welcome let us help you with an easy gift exchanges…

Please find the order number printed either inside the box, or on the packing list (if included) with your shipment.
Please enter the gift recipients zip code where the where the item was delivered.
Please enter the gift recipient's full name as it appeared on the shipping label.
Please enter your email address so we can send your return shipping label and merchandise credit information. to you.
Not a Gift?

How it Works

Nice - You received a Case-Mate Gift!

Yay - you received a Case-Mate item as a gift- lucky you! It looks like you need a different size, color, item…we can help!

Instantly Exchange

Receive a Case-Mate.com voucher to shop for your exchange item(s) immediately. Your replacement s) will be sent to you right away - you’re welcome!

Mail Back Original

Use the supplied pre-paid return shipping label to send the original items back to Case-Mate.

Common Questions

What information will I need to proceed?

As the gift recipient we need you to verify the order number (in the enclosed packaging) and delivery address zip code for the original order. You are then presented with a screen where the gifted items are displayed and you’re asked to provide a return reason. Once complete we'll provide you with a voucher with the total eligible repurchase amount. You'll be asked to shop for replacement items immediately on Case-Mate.com. Happy Shopping!

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the exchange if the gift receiver volunteers to tell them. A good solution for all types of communities, families, and friend groups.

What if I decide to spend more than the voucher amount?

Purchases exceeding the gift exchange amount are paid for during Case-Mate's normal check-out methods.

How will this exchange voucher work?

At the time a shipping label is presented, you are also presented with a unique instant gift exchange voucher code that's easily copied to your clip-board. A link takes you to shop again immediately ion Case-Mate.com, where you load up your cart and use the code at checkout as you would any voucher code. Purchases exceeding the gift exchange amount are paid for with the Case-Mate's normal check-out methods.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

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